Frequently Asked Questions

JESMONITE PRODUCTS

1. Will it break?
Jesmonite products will break if dropped from a height or knocked onto hard surfaces.

2. Can it be repaired?
Yes. Each Jesmonite product is entitled to a one-time repair. You can choose between getting back the repaired product or get a $5 voucher for your next purchase. Read more about Jesmonite restoration here.

3. Can it be put in mircrowave / dishwasher?
Jesmonite products can be put in a mircowave but not in dishwasher.

4. Can I place food on Jesmonite products?
Yes. As we use high quality food-grade organic beeswax sealant, it is totally safe and non-toxic.

5. There are tiny holes on the surface. Are they defects?
No, they are not defects. All Jesmonite products are handcrafted and in the process of making it, air bubbles are formed. Once they are dried up, it will turned into tiny holes which are perfectly normal and does not affect the quality of the product.

6. Why is my item's design different from the pictures shown on the website?
Each product is handcrafted and it's impossible to have the exact same design for all and that's the beauty about it! For example, the lines & colour shades of one marble tray will be different from another one.

PROMOTIONS & DISCOUNTS

1. I have forgotten to use my discount code. Can it be extended?
Extension of discount codes are on a case-to-case basis. Kindly email us at chat@goodsxwares.com to discuss.

2. I have gotten 2 discount codes. Can I apply both during checkout?
No. Only one discount code can be applied at one time.


Feel free to contact us at chat@fayy.com.sg if you need other assistance.